Description

About the role
Reporting to the UK General Manager, the E-commerce Manager is responsible for driving sales and contribution on UK domestic website through efficient onsite performance, animations and operations.
Primary functions will include providing detailed sales & KPI reporting, managing the launch of new products and removal of discontinued styles, visually merchandising the website, mitigating online content errors, reviewing client feedback, and optimizing cross-selling and internal search.  The ideal candidate embraces a fast-paced environment and has exceptional communication skills along with digital savvy and an understanding of luxury codes.
UK domestic website setup
Co build with central project management team UK platform
Adjust features depending upon Uk local specificities 
Deploy & adapt UK catalog assortment 
Define the transport & logistics offer
Deliver Animation planning
Collaborate with Digital Production, Communication & Marketing teams to ensure seamless execution of the 360 animation plan is delivered on the website
Visual & Content assets management Promotion setup
Trade Marketing Calendar sync
Merchandising Management
Provide day to day support by updating the 
Update product assortment depending on stocks, best selling opportunities & animations
Visually merchandise relevant on-site search results
Prepare Cross-Selling opportunities
Remove discontinued products from the site
Ensure price changes are correctly displaying
E-commerce Operations
Work with zone merchandising and supply chain to manage and anticipate product fulfillment
Monitor picking operations & order preparation capacity
Anticipate potential product shortage
Plan wrapping, gift box and shipping supplies consumption
Support to supply chain for ecommerce activity
Liaise with customer care to troubleshout customer issues
Fraud management
Monitor customer care kpis and raise alert
Level 2 escalation for customer issue
Client journey optimization
Monitor UX / UI bottleneck to deliver a seamless client experience and provide valuable insight for front end design
Key contributor to catalog & content optimization based on analytics insights
Leverage SEO through content
Reporting & Analysis
Pull sales reporting and analyze performance by products and marketing activation to identify opportunities to maximize digital sales
Who we would love to meet
Digital savvy & tech friendly: understanding of digital client experience and proficiency with online content management systems
Sensibility for luxury & premium products, perfumes and or fashion, understanding of “luxury codes”
Computer literacy (Excel, Word, PowerPoint)
Attention to detail with ability to translate brand vision in an ecommerce sales driven approach
Analytical skills with experience with sales & digital performance metrics
Strong written and verbal communication skills
Project management skills with ability to adapt rapidly and prioritize
Professional English
Work Experience:
Minimum 5-7 years of experience in digital merchandising/animation and e-commerce, preferably in a luxury and or cosmetics environment
2-3 years of use of SFCC is a strong plus